Couldn't receive font file for conversion

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This topic contains 11 replies, has 2 voices, and was last updated by  Vince 2 years, 1 month ago.

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • #3914

    Josephine Courant

    I am trying to upload a ttf font to my site but I keep getting the error ‘Couldn’t receive font file for conversion’ when I click on upload.

    Thoughts?

    Thanks,
    Josephine

    #3918

    Dinesh
    Keymaster

    Hi Josephine,

    Do you have any security plugin ? If possible, can you please deactivate all other plugin and try again ? You can later activate them once the upload is done.

    Thanks

    #3919

    Josephine Courant

    Unfortunately that didn’t work either. I turned off all other plugins but I got the same error message. I did request a free version to try it out. Do you think that is the issue?

    #3921

    Dinesh
    Keymaster

    Hi Josephine,

    Any chance you can send us your wp-admin details at dnesscarkey (aaTT) gmail (dot) com ?

    Thanks

    #3927

    Lucien

    Hi Dinesh
    Got the same problem of Josphine.. Trying to upload a font downloaded from “dafont”, but still gave me the message “couldn’t receive font file for conversion”.
    Already deactivate Aksimet and checked if there’s any protecton plug in, but doesn’t..
    I have a free version, but I’m very interested on buying a complete once if u solve this problem.

    #3929

    Dinesh
    Keymaster

    Hi Lucien,

    In mostly case, your server is unable to send the font file to our server for the conversion. Seems like you server doesn’t have $_FILES support for PHP Curl. The plugin requires two functions namely, curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); and curl_setopt($ch, CURLOPT_POSTFIELDS, $post); and these functions are not supported on our servers.

    Can you please ask for your host to fix this ?

    Thanks

    #3930

    Vince

    Hi Dinesh,

    I’m having the same problem. I’m designing my web site on a local server, using mamp on a macbook pro. Since I have no Host, do you have any thoughts on how to fix that?

    thank you.

    #3934

    Dinesh
    Keymaster

    Hi Vince,

    If you are in local server, can you please make sure Curl is enabled ? Curl is not enabled by default in local setup.

    Thanks

    #3947

    Vince

    Hi,

    From what i see in phpinfo() it’s enabled and yet not working.
    Any idea why?

    Thank you for your support

    config cURL

    #3950

    Dinesh
    Keymaster

    Hi Vince,

    What is the server connectivity test in right side of our plugin page ?

    Thanks

    #3951

    Vince

    Hi,

    the server connectivity test says “test successful”

    #3955

    Vince

    Hi Dinesh,

    I sent you a copy of the error log, any thoughts on how to fix this problem?

    thanks

Viewing 12 posts - 1 through 12 (of 12 total)

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