Please kindly send us your wp-admin details at dnesscarkey (AATT) gmail (DOT) com. We will try to find the issue and fix it. If the above the screenshot doesn’t help then there is chance that you are not using the Default wordpress editor. May be you are using some sort of visual editor ? In that case, those editor have custom coded font list and we can’t send fonts there. So you need to assign using our font assign section.
If you don’t wish to send your wp-admin details for us then please kindly send your API key in the email for refund and we will process it.