Fonts not loading after site move / reupload of fonts

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  • #7502
    Travis
    Guest

    Hello, I just moved a site live and of course the fonts didn’t load. I removed the fonts as I read to do and reinstalled the fonts. That didn’t work so I deleted the plugin and started over but it’s still not loading…

    http://www.thepillid.com

    Thanks for your quick help!

    #7505
    Dinesh
    Keymaster

    Hi Travis,

    When i try to access those font files, this is the error i get.

    https://thepillid.com/wp-content/uploads/useanyfont/170323083028nexa-light.woff

    Access denied. Your IP address is blacklisted. If you feel this is in error please contact your hosting provider’s abuse department.

    Can you please ask your host provide to resolve this ?

    Thanks

    #7510
    Travis
    Guest

    I contacted the host and they said they aren’t blocking anything. I did notice that when I delete and reinstall the plugin the API shows up and it shows the fonts even though I haven’t reloaded them. So it’s still being stored in the database somewhere.

    How can I completely remove the plugin and any data entries and start over?

    #7512
    Travis
    Guest

    Unfortunately I had to scrap this and use a different font plugin. Thanks.

    #7517
    Dinesh
    Keymaster

    Hi Travis,

    Sorry for the delay in reply due to weekend here. Anyways got to know you are using another plugin and glad it worked for you.

    I think you had purchase the premium key. So if you are not going to use it, please kindly send us the refund request from the contact form with your API key and we will make the refund for it.

    Thanks for trying Use Any Font.

    🙂

Viewing 5 posts - 1 through 5 (of 5 total)
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