November 10, 2017 at 5:28 pm #9795
Hello, I had the plugin working perfectly fine with all 3 fonts uploaded to the testing/development server (dev2.nerdclients.com/boots) and when I transferred the site over (bootsandhearts.com) the fonts stopped working and subbed in Times New Roman all over the site.
For a quick fix I’ve had to replace the site headers with graphics and revert back to the theme’s default font.
Can you help and get this issue resolved please?
I currently have the plug-in deactivated so the default font (close to their branding font) is usable.
Thanks!November 15, 2017 at 2:04 pm #9820
Hello!? I purchased your plugin and if there is a problem after migrating a site I would like a little help resolving the issue please and thank you. The rest of your support forums are updated every few hours; why is my request being ignored?
I have migrated a website which worked perfectly with your plug-in and 3 fonts from a development server onto a hosting platform and I reactivated the licence there (like I have done numerous times before) only this time the plug-in failed to implement the fonts.
See my post previously for the info… my client isn’t very happy and as a result I’m not very happy with the service I’m receiving from my FIRST support inquiry–makes me wonder if I’ll be recommending this plug-in to other developers in the future since my inquiry goes unanswered for almost a week.
I would appreciate a response since like I said, the other forums are updated almost every 2 hours and I’ve been waiting for 5 days +.
Any help is appreciated.November 17, 2017 at 3:29 am #9831
I am so sorry for the delay. Regarding your issue, i found that all of the fonts that were uploaded using our plugin is giving 404 not found error. These are the font path that is giving 404 error.
So here might be 2 cause for this. Either the font was not transferred after the move. In that case, you can delete and re-upload the font.
Or the font file exists, but your server is blocking to load the font. Can you please keep this in your htaccess file and try ? The above link will not give 404 when the blocked is removed.
<FilesMatch "\.(ttf|otf|eot|woff|css)$"> <IfModule mod_headers.c> Header set Access-Control-Allow-Origin "*" </IfModule> </FilesMatch>
If this doesn’t work, please ask your host provider to enable font (woff and eot format) for loading.