Getting message – API Key Doesn\'t Exist on Our Server

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This topic contains 4 replies, has 2 voices, and was last updated by  Dinesh 1 year, 11 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #4148

    Cathy

    Hello! I am getting the message that the API Key I’m entering doesn’t exist on your server. Tried a second with a new API key, and still no luck. Any help you can give is greatly appreciate.

    Thanks!
    Cathy

    #4152

    Dinesh
    Keymaster

    Hi Cathy,

    Do you have any security plugins ? Or can you please deactivate all other plugins and try ?

    Some plugins are known to block connection with our server.

    Thanks

    #4154

    Cathy

    Hi Dinesh!

    I don’t have any security plugins that I’m aware of, but just to be safe, I tried deactivating all other plugins and I still get the same message when I try both keys.

    Thanks again for your assistance,
    Cathy

    #4167

    Cathy

    Any ideas of what might be going on?

    Appreciate any help you can give,
    Cathy

    #4173

    Dinesh
    Keymaster

    Hi Cathy,

    Please kindly send us your wp-admin details, API key and font file at dnesscarkey (aaTT) gmail (d0t) com. We will check it and let you know.

    Thanks

Viewing 5 posts - 1 through 5 (of 5 total)

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