This topic contains 6 replies, has 2 voices, and was last updated by simon 1 year, 8 months ago.
April 12, 2016 at 5:50 am #5580
Hi, I have 3 sites using this plugin I donated only once to get the API key $20 . I recently moved to a new domain, so i exported all content then imported and no fonts worked at all. So then I played around activate / deactivate / delete all the fonts re – upload, then i deleted theme re – uploaded, then i wiped the entire word press site back to default then uploaded only pages and media no content so not to upset anything, using only 1 plugin – this one no others activated and still no fonts working.
I need to get this site back up soon and it looks rubbish if I don’t have the fonts set back as they were.
What else can I do?
Theme is DIVI, no theme options have been set at all
ThanksApril 12, 2016 at 1:37 pm #5584
yeah well, glad I paid for this one when google one was freeApril 12, 2016 at 4:38 pm #5586
Can you please send me your site url here ? I will check and let you know about the cause.
Also, Google fonts and our plugin is completely different though they are related to fonts. Google fonts gives you list to select from. So you are unable to upload the custom fonts. However, our plugin allows to use any font if you have its font file.
We assure that if this doesn’t work for you, we will make the full refund for your purchase.
ThanksApril 12, 2016 at 8:52 pm #5590
I emailed it to you yesterday but here it is again airconditioningexperts.com.au
I don’t want a refund I just want it to workApril 13, 2016 at 1:30 pm #5593
Hey, was late last night the website is airconditioningexpert.com.au its past midnight here in AU, I have spent all day deleting the whole site, re installing it, thought we had it fixed, may have been hosting issue, but now we have moved the whole hosted wordpress on godaddy from one server to another. Most of the issues have cleared up but this is still not working.. Be real nice if you’d help me get it going tonight. thanks
Some pages look alright now (the font works on some but not others) now no fonts work on the pages i am on
ThanksApril 13, 2016 at 6:49 pm #5595
I can see that you have currently disabled our plugin.
About your issue, the fonts are not converted here properly. Font conversion request is giving 403 – Forbidden Error that are initiated from your server.
So, can you please send me your wp-admin details and font files at dnesscarkey (AATT) gmail (DOT) com ? I will try to setup it from here.
ThanksApril 13, 2016 at 10:18 pm #5599
ok I emailed you all that info
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