No response from Email or Rectify My Problem

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  • #9134
    Pablo A.
    Guest

    Hello, I have been waiting for a response since 7/12/17 from both email and the ‘Rectify my Problem’ form, so I’m looking for a response from this forum.

    I am emailing my login credentials in a separate email titled, “No response from Email or Rectify My Problem.” to dnesscarkey@gmail.com

    My problem is at this address, http://348.023.myftpupload.com/sirckle-homepage/
    I’m using Use Any Font to assign the ‘Arial’ font to several elements on this page: i.e., WEB
    DEVELOPMENT, PAY PER CLICK MARKETING, etc.

    However, the font does not display correctly on apple mobile devices, such as iphone and ipad. It only displays correctly on some desktop devices.

    Can you help me resolve this issue? I thank you for your time!

    -Pablo Alvarez

    #9135
    Pablo A.
    Guest

    P.S.

    This problem happens on *real* apple devices, i.e. iphone and ipad. It does not happen on simulators such as responsinator.com or https://www.browserstack.com/

    #9146
    Dinesh
    Keymaster

    Hi Pablo,

    I had replied your email on 15 July to this email wr********ow@gmail.com.

    Since Arial is web safe font, you don’t need to use our plugin to use Arial font in your website.

    Thanks

    #9158
    Pablo A.
    Guest

    I am not using Arial; it is Arial Black. Arial Black is not a websafe font.

    #9162
    Dinesh
    Keymaster

    Hi Pablo,

    Ok got it now.

    Also, i checked again it in browserstack and they are working fine. Except that i have Iphone 4 (old version though), and it is showing as well.

    We completely rely on browser stack for such testing and have never seen different with actual device. I think it is working as per your requirement.

    Thanks

    #9175
    Pablo A.
    Guest

    Hi Dness, I was trying a different plugin with a ‘similar’ font on http://348.023.myftpupload.com/sirckle-homepage/ which I have now disabled. Perhaps you saw the site while it was active.

    I need Arial Black, specifically, as it is the font of the brand’s identity, (i.e. it is on printed materials, etc.)

    So I still do not have a solution for this issue. On iphone and ipad, Arial Black is not diplaying with the Use Any Font plugin.

    I also checked browserstack and it is displaying the same as the real device. It is not Arial Black:

    https://www.evernote.com/shard/s420/sh/1b736595-f586-4b1b-b4c7-9d78740c9828/db92fa1c8d946e68b01881f72e5c6a57

    #9199
    Dinesh
    Keymaster

    Hi Pablo,

    I am really sorry but i couldn’t find any clue to solve this. Tried checking all alternatives. But no luck.

    Thanks

Viewing 7 posts - 1 through 7 (of 7 total)
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