Something went wrong: Connection timed out after 5313 milliseconds

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This topic contains 1 reply, has 2 voices, and was last updated by  Dinesh 2 years, 4 months ago.

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  • #3652

    Ronald

    I paid for the API Key and I received it but whenever I try to enter it I get an error: Something went wrong: Connection timed out after 5313 milliseconds

    At the right hand side I get the red button Test Error for the Server Connectivity Test. Error: Failed connect to dnesscarkey.com:80; Timed out

    I cannot even start using the plug in.

    My website is hosted on a company hosted server which cannot be accessed by 3rd party users. However, I can share my screen with virtual rooms in case is necessary.

    #3659

    Dinesh
    Keymaster

    Hi Ronald,

    Do you have any settings in your server that is blocking the connection ? Or may be some security plugins in your wordpress installation.

    Thanks

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