Canot upload fonts

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • #9232
    David Robinson
    Guest

    Normally I get the message: “Convert Response is Empty. Please try again enabling alternative uploader from Additional settings below.£
    With ” Use PHP uploader” I get the message: “Couldn’t receive font file for conversion”

    I am on 1 and 1 managed hosting.

    Regards,

    David

    #9243
    Dinesh
    Keymaster

    Hi David,

    Can you please try using the alternative server without enabling the alternative uploader ? If still this doesn’t help please kindly send me your wp-admin details at dnesscarkey (AATT) gmail (d00t) com.

    Thanks

    #9269
    Susan
    Guest

    I am having the same issue. Plugin works perfectly fine on my local install, but fonts can’t be uploaded on the live site. Keeps giving me:
    “Convert Response is Empty. Please try again enabling alternative uploader from Additional settings below.”
    even with “Use alternative server. Only use when you are unable to upload the font using both Default Js and PHP Uploader or verify API key.” selected in the additional settings.

    #9289
    Dinesh
    Keymaster

    Hi Susan,

    Can you please enable the alternative server and try again ? Does this fix the issue ?

    Also, please try to deactivate all other plugins and see if this works. You can later activate it once the font upload is done.

    Thanks

    #9303
    Walt Mayhew
    Guest

    Same problems as described above. I have tried the PHP alternative and the alternative with the same responses.

    #9307
    Dinesh
    Keymaster

    Hi Walt,

    In that case, please send me your API key, font file and wp-admin details at dnesscarkey (AATT) gmail (d00t) com. I will try to upload it from here.

    Thanks

    #9399
    Lukas
    Guest

    Hi, I have the same issue like guys above, Convert Response is Empty…..
    When I enable and alternative server option, I got this: Couldn’t receive font….

    #9420
    Dinesh
    Keymaster

    Hi Lukas,

    Please try this

    1. Enable Alternative server
    2. Disable PHP Uploader

    Hope this helps.

    Thanks

    #9433
    Lukas
    Guest

    Hello Dinesh,
    Unfortunately it didn’t help.
    In this combination I’m getting this error message:
    “Convert Response is Empty. Please try again enabling alternative uploader from Additional settings below.”

    Regards,

    #9451
    Dinesh
    Keymaster

    Hi Lukas,

    Do you have any sort of security plugins ? Or for test, can you please disable all other plugins and see if it uploads ? You can later activate it once the font upload is done.

    Thanks

    #9460
    Lukas
    Guest

    Hi Dinesh,
    All plugins disabled – the same issue unfortunately.

    What else?

    #9462
    Lukas
    Guest

    Hi Dinesh,
    The issue is resolved myself by change the file access rights on my hosting.

    Just now everything seems good.

    L.

    #9465
    Dinesh
    Keymaster

    Hi Lukas,

    Glad working for you now and thank you so much for sharing the solution with us.

    Will be helpfull for others as well.

    Thanks

Viewing 13 posts - 1 through 13 (of 13 total)
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