Can’t activate license

[R S]

Hi,
I downloaded the latest version of the WP Armour Extended 1.38, but when I try to activate it with my license number, it just gives an error of: “An error occurred, please try again.”

[R S]

Perhaps this has to do with being hosted on Godaddy?

[Dinesh]

Hi R S,

Thank you for reaching out. Sorry for the trouble you’re facing with activation. Could you please check the error log and let us know if there’s any specific error message recorded? This will help us identify the issue more accurately.

Additionally, let us know if you’re using any security plugins or server-level restrictions that might be blocking the activation request. If possible, try deactivating them temporarily and see if the issue persists.

Looking forward to your response.

Best regards,

[Alexandre MARTIN]

Hello !

I’m having the same problem!
cURL Error 28 : Connection Timed Out

Many thanks in advance !

[Dinesh]

Hi Alex,

Thank you for reaching out.

The error you’re seeing — cURL error 28: Connection timed out after 10005 milliseconds — usually happens when your server is unable to reach our server for license verification due to security or caching restrictions on your end.

This issue is often caused by firewall, caching systems like Cloudflare, or server-level protections such as Imunify360 or ModSecurity blocking or delaying the connection.

Here are a few steps you can follow to resolve the issue:

Contact Your Hosting Provider and request the following:

Whitelist our API endpoint: https://dineshkarki.com.np/

Temporarily disable caching or security firewalls (such as Imunify360 or ModSecurity) during the activation.

If you’re using Cloudflare, clear the cache and disable Edge Cache TTL or set it to a low value to prevent it from caching verification pages.

Try Activating Again after making the above changes.

Once these adjustments are made, the license key should be able to verify without timing out. Let me know how it goes, and I’ll be happy to help further if needed!

Best regard

[Author]

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