Can’t Activate My License

[Dinesh]

Hello,

Thank you for your patience and for letting me know! We’ve been getting multiple reports of this cURL error from clients, so I’m currently in the process of setting up a new server on a different hosting provider to address this issue comprehensively. I’m optimistic that this new setup will help resolve the issue for everyone affected.

[Alejandro]

Hello, you are a polite person, and for that reason, I will wait one more week for you to resolve the issue.

In the meantime, I will continue enduring the spam flood in my inbox.

Let’s hope you can fix it.

I’ll be keeping an eye on this situation.

Thank you.

[Anja Kretzer]

Same Problem here. As this is a quite “fresh” thing, I am happy to see if there’s a solution.
Let me know if there’s anything I can do to help you troubleshoot.

[Dinesh]

If you are trying to activate the license, but the page reloads and shows no error message at all, then this might be the case.

Suggested Steps to Resolve:

Check CDN Settings: Some CDNs might be causing this issue. One of our premium users mentioned that disabling the OVH CDN fixed the issue for them.

Contact Your Hosting Provider: Please reach out to your hosting provider with the following details:

Whitelist my server’s API endpoint https://dineshkarki.com.np/ (where the license verification request is sent).

Clear the Cloudflare cache, especially for the domain and the verification endpoint.

Disable Edge Cache TTL or set it to a very low value in Cloudflare, ensuring that security pages aren’t cached.

Check firewall settings (Imunify360 or ModSecurity) and make sure they aren’t blocking or delaying external requests.

Disable Caching Temporarily: Ask your host to disable caching for the license verification process. This will ensure that Cloudflare or server caching doesn’t interfere with the request.

• This reply was modified 2 weeks, 2 days ago by Dinesh.

[Anja Kretzer]

I have no cloudflare, no caching and no CDN. And I have many sites with different providers. I can’t contact all of them about the endpoint. I don’t think that is a viable solution. I have no problems with any other plugin activations. Isn’t there anything you can do? As we see there are many other people with the same problem.

[Dinesh]

Hi there,

I understand your concern. You may not have set up Cloudflare, caching, or CDN, but many hosting providers use Imunify360 or ModSecurity by default. If you can send me the wp-admin details of one of your sites or its staging site, I can take a closer look and confirm the issue. You can send the details to dnesscarkey@gmail.com.

Yes, this has been an issue for others as well, and the above-mentioned process has resolved the problem for most of them.

Thank you for your patience.

Best regards, Dinesh

[Author]

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