conversion not working

[Nona Torung Ollikkala]

I’ve tried to upload a font in the ttf, woff and woff2 formats, but I keep on getting the message

“Problem converting font to woff/woff2 formats. Please contact support.”

Has this anything to do with compatibility problems with wordpress 5.7 and how can I solve it?

[Dinesh]

Hi Nona,

There is no compatibility issue with 5.7. However, such message are displayed when our server is unable to convert the font. In most of the cases it happens due to the font file. Have you tried any other ? Do you get same error ?

Also, can you please send me the font file you are trying to upload ? I will check and confirm from our end.

Thanks

[Author]

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