Custom code doesn’t work

[Lorenzo]

Hi, I bought the pro version and initially everything worked correctly but now I can’t create custom code anymore, can you help me?

[Dinesh]

Hi Lorenzo,

Are you getting any error messages ? Also, please share in your form url if you have integrated the custom code to test it.

Thanks

[Lorenzo]

Hi,

I’m not receiving any error messages, once you have filled in the fields required for creating custom codes, once saved, the system signals that they have been saved but in reality they are not saved. This is the url of the form https://vereasy.it/ordini/

[Dinesh]

Hi Lorenzo,

Can you send me a video snapshot of the how you have kept the custom codes ?

Thanks

[Lorenzo]

Hi,
how should i send you the video?

Thanks

[Dinesh]

You can use Awesome Sreenshot chrome extension. It will allow you to record your browser tab, upload it and can send the link.

Thanks

[Lorenzo]

https://www.awesomescreenshot.com/video/17344386?key=5e0890427ff0f6e163386e2ac4a19a0c
this is what happens.

[Dinesh]

Hi Lorenzo,

Seems like there is some javascript issue. Any chance you can deactivate other plugins and see if that helps ?

You can later activate once the custom code is created. Also, this will help find the conflict.

Thanks

[Lorenzo]

Hi,

I deactivated all plugins one by one, except Elementor, but nothing changes it always gives me “Successfully Saved” without creating the custome code

[Dinesh]

Hi Lorenzo,

That really weird. Any chance you can send me a temp login to look into it ? Please don’t post it here. You can write me at dnesscarkey @ gmail . com

Thanks

[Lorenzo]

Hi,

yes, check the mail

[Dinesh]

Hi Lorenzo,

Our plugin is unable to create post type to save the custom code. And so i tried creating post / page and it is also having the issue. Seems like there is database issue where we are unable to add more post / post type.

Can you please check with this with your hosting. Hope they can help here.

Thanks

[Author]

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