June 23, 2016 at 2:02 am #6024
If you directly type in the URL OR if you search from google and click on the link, sometimes you get the mobile theme and sometimes you get the full desktop version. There seems to be no pattern to which will be displayed.
1. There are no caching plugins on the website.
2. we are using a child theme on the Genesis framework GenesisVersion: 2.2.5
3. the mobile theme we are using is NowJune 23, 2016 at 1:08 pm #6025
Can you please make sure you don’t have server cache ? Some hosting have server cache enabled.
ThanksJune 23, 2016 at 1:26 pm #6026
I’ll test that.
However, the same server has other websites on it using Mobile Theme Switcher and those websites work fine, while this one does not. Did you see how it will only occasionally show the mobile theme in a phone?
Any other things for me to try?June 23, 2016 at 1:34 pm #6027
Is this a query from mobile theme switcher?
WHERE option_name = ‘ithemes-sync-authenticated’
I see one other query loading before it. It’s:
WHERE option_name = ‘itsec_message_queue’
Could that be interfering with mobile theme switcher being able to identify the device?June 23, 2016 at 1:46 pm #6028
I went ahead and deactivated the plugin that uses that query. I am still seeing the same problem.June 23, 2016 at 2:43 pm #6029
I turned off varnish caching on the server and tested the mobile site. It has the same problems, so this is not the issue.June 23, 2016 at 3:40 pm #6030
Those query are not our plugin related.
I am so sorry here but i am unable to suggest any solutions currently. I still think some sort of cache is taking over there.
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