This topic contains 8 replies, has 2 voices, and was last updated by Sue Kennedy 1 year, 11 months ago.
March 23, 2016 at 7:35 pm #5479
I’ve been trying for several days to load my font onto my new site which is being designed on a slightly different domain to the one it will become, but I own & control both. I’ve tried deactivating the security plugins, using a different API (both paid & free), but now the wordpress dashboard declares that my IP address has been blacklisted, and has for the past couple of days. I’ve spoken to everyone who has any technical knowledge about my website, including the hosting company (who confirm they have not blacklisted the site) and all conclude the fault is something to do with this plug in, and can offer no solutions. I hope you can! I have tried submitting a support request via the other methods you recommend on your website, but have had no reply.March 24, 2016 at 3:24 pm #5485
We did reply to your support request but got email delivery failed report.
Delivery to the following recipient failed permanently:sue@________.co.uk
Regarding your issue, we are currently working for this problem. I will keep you posted here.
ThanksMarch 30, 2016 at 6:31 pm #5518
OK thanks, look forward to the update.
That email is working fine, judging by the hundreds of emails I just came back to, so I am confused as to why you would get a delivery failed report. The mysteries of the internet!April 2, 2016 at 3:30 pm #5537
Have you been able to make any progress with this?
Regards, SueApril 3, 2016 at 3:38 pm #5542
We are intouch with our server provider and they are trying to fix it.
Haven’t got any latest update from them recently.
ThanksApril 7, 2016 at 4:20 pm #5554
We have updated our plugin to version 4.4.3 and this should fix the issue you are having. Can you please try now ?
ThanksApril 7, 2016 at 7:39 pm #5559
I’ve updated the plugin, but am getting this message: Error: Failed to connect to dnesscarkey.org port 80: Connection timed out
I’ll try again tomorrow, when I am in a different location with a more reliable connection, just in case that is all it is.
Thanks, SueApril 8, 2016 at 2:26 am #5561
In that case, can you please send me your wp-admin details and site url at dnesscarkey (AATT) gmail (D00t) com ? I will try to fix it from here.
ThanksApril 9, 2016 at 10:00 am #5565
Ok thanks will do. Sue
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