Normal mails detected as spam since 3 days

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  • Author
    Posts
  • December 8, 2023 at 1:05 am #488930
    Chris
    Guest

    Hi there,

    since the most recent updates (there were a few in the last days) a couple of normal mails can‘t be sent and are detected as spam. I already deactivated a captcha plugin but still the mails can‘t be delivered. Is there a way to understand why that happens? Can I send you a from the „spam submissions“ so that you can understand what is happening?

    Thank you,
    Chris

    December 8, 2023 at 10:09 am #488946
    Dinesh
    Keymaster

    Hi Chris,

    Which version of the plugin is using ? Can you please make sure it is 2.1.10 ? Also, can you please share me you form url where i can check this ?

    Thanks

    December 8, 2023 at 12:27 pm #488952
    Chris
    Guest

    Hi Dinesh,

    yes I have the most recent version 2.1.10 an version 1.25 (extended plugin).
    This is the form URL: https://shorturl.at/dzQST

    For example today I have 10 successful transmissions and 1 that has been blocked (but which surely was not spam).

    Thank you!

    December 11, 2023 at 2:55 pm #489108
    Dinesh
    Keymaster

    Hi Chris,

    Can you share me your form url ? I will check and try to find the cause for it.

    Thanks

    December 11, 2023 at 3:17 pm #489114
    Chris
    Guest

    Hi Dinesh,

    the form URL is on the site I already mentioned in my last post: https://shorturl.at/dzQST
    Or do you mean another specific URL?

    Thanks,
    Chris

    December 11, 2023 at 6:54 pm #489133
    Dinesh
    Keymaster

    Hi Chris,

    Sorry i missed that url before.

    I just filled up the form there and it was submitted well. You should have got 2 submissions. Tried with both Firefox and Chrome.

    Couldn’t replicate as you mentioned. May be it was cache issue and got fixed.

    Thanks

    December 12, 2023 at 12:54 pm #489196
    Chris
    Guest

    Hi Dinesh,

    still 5% of the mails land in spam while they‘re clean. I get over 70 mails a day and I have no clue why some of the mails get blocked. Often it‘s the same persons. Could it be a specific type of mobile OS they use or IP range? Would it help to whitelist those specific users?

    Thanks

    December 13, 2023 at 10:12 am #489262
    Dinesh
    Keymaster

    Hi Chris,

    Can you send me data of those spam marked entries ? I will study and let you know. You can send those entries at dnesscarkey (aatt) gnail (dot) com .

    Thanks

    December 14, 2023 at 3:05 am #489349
    Chris
    Guest

    OK, just sent you an email.

    December 15, 2023 at 2:38 am #489418
    Lacy
    Guest

    I am having the same issue. I was looking through the log and there are valid form submissions being marked as spam.

    December 15, 2023 at 5:24 pm #489457
    Dinesh
    Keymaster

    Hi Lacy,

    Please share us your form url. We will check and try finding the cause.

    Thanks

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