Second font crashes when uploaded

[Jovana Ilic]

To whom it may concern,

Today we purchased the personal API key to upload the second font to our website Payji.io, but as soon as the second font is actually uploaded, half of the text on the pages doesn’t show.

We’ve tried everything (Uninstalling all the other plugins that might interfere with yours, removing unneeded CSS, changing the theme, etc) but again as soon as the second font is added to the plugin (NOT EVEN ASSIGNED to certain text parts) half of the text disappears and some of it just cuts in half.

We are a respected marketing agency and this is a VERY important client from the United Kingdom, therefore we did not want to take chances with this website and we really did not expect this to happen with a plugin that we payed for!

We’re expecting to have heard back from you by later today since this is an urgent situation that needs to be solved.
Our relationship with the client depends on this.

I’m hoping this will be resolved fast and there will be no need for bad reviews.

Jovana Ilic,
Growww Marketing Agency
http://www.growww.rs

[Dinesh]

Hi,

I am getting these error msg in developer console.

Failed to load resource: the server responded with a status of 404 (Not Found)
fa-brands-400.woff2:1 Failed to load resource: the server responded with a status of 404 (Not Found)
fa-regular-400.woff2:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Simple-Line-Icons.woff2:1 Failed to load resource: the server responded with a status of 404 (Not Found)
fa-solid-900.woff2:1 Failed to load resource: the server responded with a status of 404 (Not Found)

There might be 2 cases for this issue.
1. Either the font is not there. But it is unlikely as other fonts files from your theme is also not loading.
2. Your server has blocked woff2 and woff font format loading.

For 2nd case, can you please add this in your htaccess file ?

<FilesMatch "\.(woff|woff2|css)$">
  <IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin "*"
  </IfModule>
</FilesMatch>

If this doesn’t work, please ask your host provider to enable font (woff and woff2 format) for loading.

Thanks

[Author]

Posts